Thank you for purchasing our leather products.

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Return and Refund Policy

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1. Returns

Eligibility for Returns:

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• Products must be returned within 24 hours of the delivery date.

• Products must be in their original condition and packaging, unused, and undamaged.

• Proof of purchase or receipt is required.

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Non-returnable Items:

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• Custom-made or personalized items.

• Items marked as clearance sale.

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Return Process:

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1. Contact our customer service team at Contact Us to initiate a return.

2. Provide your order number, product details, and reason for return.

3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

4. Pack the item securely in its original packaging and include the RMA number inside the package.

5. Ship the product to the address provided by our customer service team.

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Return Shipping Costs:

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• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method to ensure the safe return of your item.

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2. Refunds

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Refund Eligibility:

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• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment.

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Refund Process:

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• Refunds will be processed within 7-10 business days of receiving the returned item.

• Depending on your payment method, it may take additional time for the refund to appear on your account statement.

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Non-refundable Fees:

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• Original shipping and handling fees are non-refundable.

• Any applicable restocking fees will be deducted from the refund amount.

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 NOTE  :  Any Refund or Replacement Should Be Reported Within 24hrs of Date of Delivery.  

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3. Exchanges

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Exchange Eligibility:

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• We offer exchanges for products that are defective or damaged upon receipt.

• If you need to exchange an item, contact our customer service team within 7 days of receiving your order.

Exchange Process:

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1. Contact our customer service team at Contact Us to request an exchange.

2. Provide your order number, product details, and reason for the exchange.

3. Follow the return process outlined above to return the defective or damaged item.

4. Once we receive the item, we will ship the replacement product to you at no additional cost.

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4. Damaged or Defective Items

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Reporting Issues:

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• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

• Provide photos and a description of the issue to help us assess the situation.

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Resolution:

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• We will work with you to resolve the issue promptly, which may include a replacement, repair, or refund.

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